Shopee Starts Issuing Tax Invoices for Seller Fees in November 2026: Check Your Store Details

Shopee will issue tax invoices (faktur pajak, the Indonesian VAT invoice) for service fees, affiliate commission fees and ad credit purchases, in stages starting November 2026. Pajakku, an Indonesian tax information site, summarised Shopee's notice to sellers on 29 October 2026, and it applies from the current month.

For a seller the meaning is plain. Deductions that used to show up only as numbers in the payout breakdown will now come with a tax document in your store's name. That document is useful only if the name, identity number and address printed on it are right. So this month's job is to check store data before the first invoice is issued. For Shopee tax invoice sellers have a short list of things to verify, and it is covered below.

A note on the source. This article relies on Pajakku's summary, not on Shopee's original notice, and the summary does not name the underlying regulation. For anything decisive, read the announcement in your own Seller Centre.

What is changing

According to Pajakku, the main points are these:

• Tax invoices are issued for three kinds of charge: service fees, affiliate commission fees and ad credit purchases.
• Issuance is phased, starting November 2026.
• If billing information is not filled in, the invoice uses store identity data. If it is filled in, the billing data is used.
• Sellers are asked to check the name, the national identity number (NIK) or taxpayer number (NPWP), the address and the billing information against official documents. Where they do not match, the seller goes through store identity verification.
• Sellers not yet registered as tax invoice recipients can request one manually through a Shopee form, by the end of the month at the latest.
• Shopee Mall stores will be registered as tax invoice recipients. Their company information must be complete and consistent with the registered NPWP.

Two dates to mark

Pajakku also records the deadline for raising a missing invoice.

The window between the 12th and the 15th is only a few days. If you look at the end of the month, the chance has passed. Put a recurring calendar reminder on the 12th.

What to do this week

This section is our advice, built on the points above.

1. Open your store profile and read the name, NIK or NPWP and address character by character. Compare them with your identity card or NPWP card. Small differences such as an abbreviated street name are worth fixing now.
2. Check whether billing information is filled in. If your business is a registered entity but the store was opened in a personal name, decide which details should be printed on the invoice and fill in billing information to match.
3. If the data does not match official documents, start store identity verification as soon as you can. Processes like this rarely finish in a day.
4. Find out whether your store is already registered as a tax invoice recipient. If not, and you need the invoices, submit the form before the month ends.
5. Name one person responsible for downloading the invoice each month and filing it in one folder under a consistent file name, for example year, month, then fee type.

Recording platform fees properly

Tax invoices are a chance to fix an old habit: booking the payout as sales. Done that way, service fees, affiliate commission and ad spend never appear in the books, although all three are real business costs.

A tidier practice:

• Record sales at order value.
• Record service fees, affiliate commission and ad credit purchases as three separate expense lines.
• Record the tax shown on the invoice as its own line, not folded into the fee.
• Each month, match the invoice totals with the deductions in the payout breakdown. A difference you cannot explain is a question for customer service before the 15th.

Whether you can credit the tax on those invoices depends on your business's tax status, and the source we read does not cover it. Do not assume the answer. Ask a consultant.

Records kept this way also give you a number that is usually vague: what share of sales really goes to the platform each month. That figure helps when you set prices and decide which products are worth advertising.

If you run a Shopee Mall store

For Shopee Mall stores, according to Pajakku, Shopee handles registration as an invoice recipient, but complete data remains the seller's responsibility. Check the company name, NPWP and address in the store profile against your registered NPWP data. If the company has moved or changed its name, make sure both places reflect it.

In short

Nothing here is complicated. It is careful work that is easy to postpone: read the store data, fill in billing information, mark two dates. Doing it now costs less than asking for a correction after an invoice has gone out with the wrong details.

If your team uses Polynusa, its bookkeeping records invoices and payments, so platform fees and their tax can sit on their own lines from the first invoice you receive.

Note: this article is not tax advice. Confirm the tax treatment for your business with a tax consultant or the tax office.

Sources

• Pajakku, 29 October 2026: Shopee to issue tax invoices for service fees

FAQ

Which fees get a Shopee tax invoice?

According to Pajakku, service fees, affiliate commission fees and ad credit purchases, issued in stages from November 2026.

Whose details appear on the tax invoice?

If billing information is filled in, that is used. If it is empty, the invoice uses the store identity data.

What if the tax invoice has not appeared?

If it is not available by the 12th of the following month, the seller can contact Shopee customer service no later than the 15th of that month. After that the bill and invoice are treated as accepted.