Data Deletion
Last updated 21 October 2026
There are three kinds of request, depending on who you are. Each path below is carried out by the same system that holds the data, and a request that came from Meta can be checked on this page.
01You connected Facebook or Instagram to Polynusa
Facebook: open Settings and privacy, Settings, Apps and websites, choose Polynusa, then Remove. Instagram: open Settings, Website permissions, Apps and websites, choose Polynusa, then Remove. Meta then sends us a deletion request automatically.
When that request arrives, we delete your access tokens, the Facebook Pages and Instagram accounts you connected to any workspace, and any unfinished connection. The deletion is recorded so that a restored backup cannot bring it back. Meta gives you a confirmation code; enter it in the status box above to see its status.
You can also disconnect a channel without removing the app: open CRM, Omnichannel, then Disconnect on that account. Its token is deleted at once.
What is not deleted: customer conversations already received in a business's workspace. That data belongs to the business as its controller, and is deleted through path 03.
02You own a Polynusa account or workspace
Email the address below from your account address with the subject Delete account. We confirm the request is yours, then delete your account and workspace within 30 days, except financial records that Indonesian law requires us to keep.
Before that you can export your data from Settings, Backup, as a copy you can download.
03You messaged a business that uses Polynusa
Your messages through WhatsApp, Instagram, Messenger, Telegram, website chat or email are stored in the workspace of the business you contacted. That business is the controller of your data; we process it on its instructions.
Ask that business for deletion. It deletes from Settings, Backup, Data erasure request: your contact, all its messages, its activity record and your channel identifiers (for example an Instagram ID or phone number) are deleted, and the deletion is applied again if an old backup is restored.
If you cannot reach the business, email us with the business name and the channel you used. We forward your request to them and answer you within 30 days.
04Timing and backups
Requests from Meta are processed immediately. Requests by email are answered within 30 days. An old backup cannot bring deleted data back, because every restore applies the deletion list again.